At luck57, your privacy is not an afterthought — it is a core part of how we operate. This Privacy Policy explains exactly what personal data we collect from Pakistani players, why we collect it, how we use it, and the rights you have over your information at every step of your journey with us.
Please read this Privacy Policy carefully before using luck57. By registering an account, making a deposit, or continuing to browse the Platform, you acknowledge that you have read, understood, and agree to the collection and use of your personal data as described in this document. If you do not agree with any part of this Privacy Policy, you must discontinue your use of the luck57 Platform immediately.
luck57 ("luck57," "we," "us," or "our") operates the online gaming and sports betting platform accessible at https://luck57.pro (the "Platform"). We are committed to protecting and respecting the privacy of every player who uses our Platform, particularly our valued players in Karachi, Lahore, Islamabad, Faisalabad, and across Pakistan.
This Privacy Policy explains how luck57 collects, uses, stores, shares, and protects the personal information you provide to us or that we collect automatically when you access or use the Platform. It also explains the rights you have in relation to your personal data and how you can exercise those rights.
This Privacy Policy should be read in conjunction with our Terms & Conditions and our Responsible Gaming policy, both of which are incorporated herein by reference. Together, these documents form the complete legal framework governing your relationship with luck57.
Scope: This Privacy Policy applies to all personal data processed by luck57 in connection with the Platform, including data collected through our website, mobile experience, customer support interactions, payment processing, and any other channel through which you interact with luck57.
luck57 collects several categories of personal data in order to provide you with a safe, compliant, and enjoyable gaming experience. The categories of data we collect are described below:
2.1 Identity & Registration Data
When you register an account with luck57, we collect the information you provide directly, including:
2.2 Financial & Transaction Data
To process deposits, withdrawals, and to comply with anti-money laundering (AML) requirements, we collect:
2.3 Gaming & Betting Activity Data
2.4 Technical & Device Data
2.5 Communications Data
Sensitive Data: luck57 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where directly relevant to a responsible gaming assessment or where you voluntarily provide such information to our support team.
luck57 collects your personal data through the following means:
3.1 Directly From You
The majority of the personal data we hold about you is provided directly by you during the registration process, KYC verification, deposit and withdrawal requests, customer support interactions, and when completing any forms on the Platform. You are always informed at the point of collection what data is required and why.
3.2 Automatically Through Technology
When you access and use the Platform, certain technical data is collected automatically through cookies, web beacons, pixel tags, and similar tracking technologies. This includes your IP address, device identifiers, session data, and browsing behaviour on the Platform. Please see Section 6 for full details of our cookie practices.
3.3 From Third Parties
luck57 may receive personal data about you from third-party sources in the following circumstances:
luck57 uses the personal data we collect for the specific purposes described in the table below. We do not use your data for any purpose that is incompatible with the purpose for which it was originally collected.
| Purpose | Data Categories Used |
|---|---|
| Registering and maintaining your player account | Identity, contact, and security data |
| Processing deposits, withdrawals, and bonus credits | Financial, transaction, and identity data |
| Verifying your age (21+) and identity (KYC) | Identity data, government ID documents |
| Providing customer support and resolving disputes | Identity, communications, and gaming data |
| Detecting and preventing fraud, cheating, and AML violations | Technical, financial, and gaming data |
| Complying with legal and regulatory obligations | All categories as required by law |
| Administering responsible gaming tools and self-exclusion | Identity, gaming, and responsible gaming data |
| Sending account-related notifications and security alerts | Identity and contact data |
| Sending promotional communications (where you have opted in) | Identity, contact, and marketing preference data |
| Improving and personalising the Platform experience | Technical, gaming, and behavioural data |
Marketing: luck57 will only send you promotional emails, SMS messages, or push notifications if you have explicitly opted in to receive them during registration or through your account settings. You can withdraw your marketing consent at any time by contacting our support team or updating your account preferences.
luck57 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:
Withdrawal of Consent: To withdraw consent for marketing communications at any time, contact our support team at [email protected] or update your preferences directly in your account settings. Withdrawal of consent does not affect your ability to continue using the luck57 Platform.
luck57 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file stored on your device when you visit a website. Cookies do not contain executable code and cannot be used to install software on your device.
6.1 Types of Cookies We Use
6.2 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and configure notification settings. Please note that disabling certain cookies may impact the functionality of the Platform — in particular, disabling strictly necessary cookies will prevent you from logging in or using the full range of Platform features.
For detailed guidance on managing cookies in your specific browser, please refer to your browser's help documentation. luck57 does not control third-party cookies that may be set by payment processors or analytics providers operating under their own privacy policies.
luck57 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data only in the limited circumstances described below, and always with appropriate safeguards in place:
International Transfers: Some of our third-party service providers are located outside Pakistan. Where personal data is transferred internationally, luck57 ensures that appropriate safeguards are in place — including standard contractual clauses or equivalent mechanisms — to protect your data to the same standard as this Privacy Policy requires.
luck57 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, and in accordance with our legal and regulatory obligations. Our standard retention periods are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration and KYC data | 5 years after account closure | AML and regulatory compliance |
| Transaction and financial records | 7 years after the transaction date | Financial regulation and tax obligations |
| Gaming and betting history | 5 years after the activity date | Dispute resolution and regulatory audit |
| Customer support communications | 3 years after the interaction date | Dispute resolution and service improvement |
| Self-exclusion records | Indefinitely (or until lifted by the player) | Responsible gaming obligation |
| Marketing preferences and consent records | Until consent is withdrawn plus 3 years | Proof of consent and regulatory compliance |
| Technical and device data (logs) | 13 months from collection | Security monitoring and fraud detection |
When personal data is no longer required, luck57 will securely delete or anonymise it in accordance with our data disposal procedures. Anonymised data (from which you can no longer be identified) may be retained for longer periods for statistical and analytical purposes.
luck57 takes the security of your personal data extremely seriously. We implement a comprehensive range of technical and organisational security measures to protect your data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
Your Responsibilities: While luck57 takes robust steps to protect your data, you also have a role to play. Keep your account password strong and unique, do not share your credentials with anyone, and contact our support team immediately if you suspect your account has been compromised.
In the unlikely event of a data breach that poses a risk to your rights and freedoms, luck57 will notify affected players and the relevant regulatory authority within the timeframes required by applicable law.
luck57 respects your rights over your personal data. Depending on applicable law, you may have the following rights in relation to the personal data we hold about you:
You have the right to request a copy of the personal data luck57 holds about you, along with information about how it is used and shared. We will provide this within 30 days of a valid request.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update basic account information directly in your account settings.
In certain circumstances, you may request the deletion of your personal data — for example, if it is no longer necessary for the purposes for which it was collected. Note that this right is subject to our legal obligations to retain certain data (such as financial records and KYC documentation).
You may request that we restrict the processing of your personal data in certain circumstances, such as while a dispute about data accuracy is being resolved.
Where processing is based on your consent or a contract with you, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to request that it be transferred to another service provider.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to our ability to demonstrate compelling legitimate grounds.
Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
Exercising Your Rights: To exercise any of the above rights, please contact our support team at [email protected] with the subject line "Data Rights Request." We will verify your identity before processing any request and will respond within 30 days. There is no charge for exercising your rights, though we may charge a reasonable fee for manifestly unfounded or repetitive requests.
The luck57 Platform is strictly intended for individuals who are 21 years of age or older. luck57 does not knowingly collect personal data from any individual under the age of 21, and we do not permit anyone under 21 to register for or use the Platform in any capacity.
Age verification is a mandatory step in the luck57 registration and KYC process. All new players are required to provide documentary proof of age before their account is fully activated and before any withdrawal is processed. We reserve the right to request additional age verification documentation at any time.
If you are a parent or guardian and you believe that a person under the age of 21 has provided personal data to luck57 or has registered an account on the Platform without your knowledge, please contact us immediately at [email protected]. Upon verification of your concern, luck57 will promptly close the account, void any transactions, and securely delete all personal data associated with the underage individual.
Parental Controls: luck57 strongly encourages parents and guardians to make use of internet filtering tools and parental control software to prevent minors from accessing online gambling platforms. Organisations such as GamCare and BeGambleAware provide additional resources on protecting minors from gambling-related harm.
luck57 reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The most current version of the Privacy Policy will always be available on this page, with the effective date clearly displayed at the top of the document.
Where changes to this Privacy Policy are material — meaning they significantly affect how we use your personal data or the rights available to you — luck57 will notify registered players by email and/or by a prominent notice on the Platform at least 14 days before the changes take effect. Minor amendments, such as typographical corrections or clarifications that do not alter the substance of the policy, may be made without prior notice.
Your continued use of the luck57 Platform after any updated Privacy Policy has been published constitutes your acknowledgement of and agreement to the revised terms. If you do not agree with the updated Privacy Policy, you must cease using the Platform and contact our support team to close your account.
Version History: Previous versions of the luck57 Privacy Policy are available on request by contacting our support team. Please include "Privacy Policy Version History" in the subject line of your request.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way luck57 processes your personal data, please do not hesitate to get in touch with our dedicated support team:
luck57 is committed to resolving all privacy-related concerns promptly and transparently. We aim to handle every data rights request and privacy enquiry with the professionalism and care that our Pakistani players deserve.
Our commitment to data protection goes beyond legal compliance — it is the foundation of the trust our players place in us every day.
Every byte of data transmitted between your device and the luck57 Platform is protected by the same bank-grade SSL encryption trusted by global financial institutions. Your credentials and financial details are always secure.
luck57 will never sell, rent, or trade your personal information to third-party marketers. Your data belongs to you, and it is used exclusively to provide and improve the services you have requested from us.
Our robust Know Your Customer process verifies every player's identity and age (21+) before enabling withdrawals. This protects the entire luck57 community from fraud, money laundering, and underage access.
Exercise your full data rights at any time — access your data, request corrections, opt out of marketing, or request deletion. Our support team in Karachi and Lahore time zones responds within 90 seconds via live chat.
All JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank transactions are processed through PCI-DSS compliant payment gateways. Your financial data is never stored on luck57 servers in raw form.
luck57 collects only the data that is strictly necessary for the service, legal compliance, and your protection. We apply data minimisation principles at every stage, from registration right through to account closure.
Now that you understand exactly how luck57 protects your data, join thousands of Pakistani players enjoying cricket betting, PSL wagering, live casino, slots, and bingo — all in PKR with JazzCash and EasyPaisa support.